If you need to return an order, please contact email@example.com within 10 days from the date of delivery. Please include your Order Number, name of the item(s) to be returned, and state whether you wish to receive a size exchange or refund.
A customer service representative will contact you with return instructions and documents within 2 business days. We kindly ask that you ship your return within 3 days from receiving the return instructions and documents. Items returned without the correct use of these printed documents will not be accepted. Correctly and timely returned and unused items will be credited as a refund or exchange. Shipping fees will not be refunded.
For exchanges, we recommend placing a new order as this is the quickest and most efficient way to get your replacement size. If you would like an exchange and your size is not available we will provide a full refund.
Our shipping & Returns policy will apply to your return and can be found here. savannahs.com/returns. Returned items that do not follow the return policy will be returned to at the original shipment address.
IMPORTANT INFORMATION REGARDING RETURNS
Savannahs.com wants you to have an easy online shopping experience which is why we suggest you read the following important information in order to avoid any problems when returning an order:
- Any security tag must still be intact and attached to all returned items.
- Items returned must not have been worn or altered in any way and must not show any signs of use.
- Soles of footwear must be in perfect condition and must not be marked in any way.
- All shoes must be tried on a clean, carpeted surface.
- Items must be returned with all the original packaging and accessories.
- Please ensure that you return the shoes in the same way as which they were delivered with the heels facing the walls of the shoebox.
- All items must be returned in their original boxes which must not be damaged, altered, or used in any way.
- All shoe and accessory boxes are not suitable as shipping boxes. Please use the same shipping box your order was shipped in when returning an order. If the original shipping box is damaged, kindly inform us at firstname.lastname@example.org. You may then use a similar size box to return your item(s).
- All authorised returns from Savannahs.com must be sent from the original shipment location.
Savannahs.com reserves the right to refuse returns that are unauthorized and/or have not been sent using the return documents provided upon request of a return.
Savannahs.com will not accept returned merchandise that does not follow the Returns Policy. In this case, such merchandise will be returned to the sender at the original shipment address.
Savannahs.com will not be held responsible for consequences beyond its control, including but not limited to strike, war, sabotage, catastrophes, extreme market situations, government actions, criminal activities, major accidents, or blockades.