Items can only be exchanged for the same style and cannot be changed for a different colour, heel height, or style. An exchange is subject to availability of the requested size at the time your return order is received and exchange is processed.
We will do our best to ensure your exchange request is fulfilled, however, should the requested size not be available, a full refund including shipping costs will be issued to the original form of payment.
To guarantee the availability of your exchange, it is recommended to place a new order for the desired size.
Savannahs.com offers one exchange per order, based on stock availability. If you are still not happy with your exchange, you can return your order a second time and a gift certificate will be issued.