Unfortunately, we cannot make changes to an order once an order has been placed.
If you would like to cancel your order, please contact email@example.com with your order number and email address within 15 minutes of placing your order.
Please note that our office, including our customer service department and telephone lines, are closed from Wednesday 23rd December 2020 will resume from Monday 4th January 2021.
Our team will do everything we can do cancel your order however cancellations are not guaranteed. If you order cannot be cancelled you will need to wait for your order to be delivered and email firstname.lastname@example.org to book a return collection. When the store has received and processed your return, you will receive your refund according to our returns policy.
Due to security measures, we cannot make changes to the address of an order once the order has been placed.