We're sorry to hear that you have not received your refund or exchange.
We aim to process all refund and exchanges within 14 business days. However, over the holiday period, this may take us slightly longer. Our team will do everything we can to process your refund or exchange in a timely manner.
If you have requested an exchange we will do our best to ensure your request is fulfilled, however, should the requested size not be available, a full refund including shipping costs will be issued to the original form of payment.
To guarantee the availability of your exchange it is recommended to place a new order for the desired size.
Please let our team know if you have placed a new order and we will ensure your original order is refunded.