Your return labels will be different depending on the country your order was delivered to and the amount of items being returned.
Return outside of EU - one item
Our team will send you an email with your labels attached as a PDF.
In the PDF you will find a number of pages and these are all required to facilitate your return due to shipping from outside of the EU to Sweden. The return labels are prepaid and there are no further charges to you.
Pages 1-6
These are the shipping labels for your package. Please attach a plastic wallet or similar to your package, and insert the pages folded into the plastic wallet. It's recommended to leave the wallet open so that your FedEx driver can inspect them.
Pages 7-9
These are copies of your pro forma invoice and these should be included in the plastic pouch on your package. On the pro forma invoice at the bottom, it will state Total No. of Packages : 1. This is confirmation of how many packages are being returned.
It is recommended to leave your packages open, prior to your FedEx driver arriving so they can inspect your packages. Drivers may have changed their policy due to the current pandemic and it is recommended to contact FedEx to be advised on the best way to handle your collection.
You will need to call your local FedEx office to order the prepaid pickup of your items. Please tell FedEx that our account number is 135509701 and that you have a printed Return Airway Bill and all customs documentation needed.
Return outside of EU - two or more items?
Our team will send you an email with your labels attached as a PDF.
In the PDF you will find a number of pages and these are all required to facilitate your return due to shipping from outside of the EU to Sweden. The return labels are prepaid and there are no further charges to you.
Pages 1-6
These are the shipping labels for your first package. Please attach a plastic wallet or similar to your package, and insert the pages folded into the plastic wallet. It's recommended to leave the wallet open so that your FedEx driver can inspect them.
Page 7+
These pages are for your additional packages. Please attach each label with a plastic wallet or similar to each package, and insert the page folded into the plastic wallet.
Last three pages
These are copies of your pro forma invoice and these should be included in the plastic pouch on your first package. On the pro forma invoice at the bottom, it will state Total No. of Packages : X . This is confirmation of how many packages are being returned.
It is recommended to leave your packages open, prior to your FedEx driver arriving so they can inspect your packages. Drivers may have changed their policy due to the current pandemic and it is recommended to contact FedEx to be advised on the best way to handle your collection.
You will need to call your local FedEx office to order the prepaid pickup of your items. Please tell FedEx that our account number is 135509701 and that you have a printed Return Airway Bill and all customs documentation needed.
Return inside of EU
Our team will send you an email with your labels attached as a PDF.
In the PDF you will find a number of pages and these are all required to facilitate your return. The return labels are prepaid and there are no further charges to you.
Please attach a plastic wallet or similar to your package, and insert the pages folded into the plastic wallet. It's recommended to leave the wallet open so that your FedEx driver can inspect them.
It is recommended to leave your packages open, prior to your FedEx driver arriving so they can inspect your packages. Drivers may have changed their policy due to the current pandemic and it is recommended to contact FedEx to be advised on the best way to handle your collection.
You will need to call your local FedEx office to order the prepaid pickup of your items. Please tell FedEx that our account number is 135509701 and that you have a printed Return Airway Bill and all customs documentation needed.
